About Me
Experienced IT professional with expertise in managing and monitoring production applications, resolving IT incidents, and handling cloud infrastructure. Proven track record in technical documentation, incident management, and user access administration. Certified in AWS, Azure, and Google Data Analytics.
Apps
- Dice Roller: A simple app to roll a dice.
Websites
Resume
Tulsiram Methre
Email: [email protected] | Phone: +91-9989301354 | GitHub
Summary
Experienced IT professional with expertise in managing and monitoring production applications, resolving IT incidents, and handling cloud infrastructure. Proven track record in technical documentation, incident management, and user access administration. Certified in AWS, Azure, and Google Data Analytics.
Work Experience
S&P Global | Engineer I - PAS AppOps
March 2023 – Present
- Manage and monitor 200+ production applications, including Platts Connect and Platts Market Center.
- Resolve IT incidents using application-specific knowledge and escalate tickets as needed.
- Respond to service requests, handle account administration, and perform software installations.
- Create technical documentation in Confluence, manage application transitions, and resolve customer issues.
- Monitor the daily “Market on Close” process for stock exchanges in the USA, Japan, Singapore, and the UK.
- Manage and moderate technical bridge calls, serving as a point of escalation for key stakeholders.
- Act as Major Incident Manager, conducting technical investigations and communicating incident updates via Monti information.
- Ensure automated monitoring of application health using Jenkins builds.
- Monitor cloud infrastructure using tools such as Oracle Assure1, Centreon, PagerDuty, dotcom-monitor, Naemon, Splunk Observability, and AppDynamics.
- React to alerts, create tickets in ServiceNow (SNOW), and triage issues.
- Monitor job automation using Autosys, BICS, and Apache Airflow managed in Amazon MWAA.
- Manage user access (IAM) using Azure AD, SailPoint, Amazon IAM, SharePoint, GitHub Enterprise, Kibana Elasticsearch and CyberArk.
- Perform Application Transitions, OS upgrade, Domain Migration, and user onboarding during company mergers organization wide.
Tata Consultancy Services | System Analyst
October 2021 – March 2023
- Replaced traditional AWS load balancing with Spot Instances, saving $80,000/month for customers.
- Successfully handled 2000+ instances/VMs across on-premises and cloud (AWS, Azure).
- Streamlined the CNI for customers’ Kubernetes environments in AWS.
- Swiftly resolved network issues within users’ SLA time limits and monitoring the infra using Datadog and Splunk.
- Fixed downtime incidents for Apache Tomcat 8 and NGINX within Kubernetes (K8) pods.
- Developed, debugged, and deployed automated tasks using Ansible.
- Conducted Root Cause Analysis (RCA) for unfamiliar components, aligning solutions with customers’ best interests.
- Created custom BASH and Python scripts for automated system recovery.
- Managed Linux systems, including boot processes, file systems, and essential commands.
- Addressed CVE vulnerabilities and migrated virtual systems from Ubuntu 16.04 to 18.04 and 20.04.
- Built SQL reports and managed MongoDB users, conducting API testing with Postman.
Certifications
- Google Data Analytics – Link May 29, 2024
- AWS Certified Solutions Architect - Associate - Link October 02, 2021, to October 02, 2024
- JPMorgan Software Engineering Virtual Experience Program on Forage - Link November - 2022
- Microsoft Certified: Azure Fundamentals - Link January - 2021
Managerial Skills
- Team Leadership: Guided and mentored a team of 4 junior associates during project onboarding and management.
- Remote Support Excellence: Successfully provided 24/7 remote support for 2.5 years, earning client appreciation.
- Global Relationship Building: Cultivated trust with customers across China, Europe, and the USA resulting in an 18% increase in business acquisition.
- Multilingual Communication: Proficient in English and fluent in 6 Indian languages.
Project Work & Extracurricular Activities
- AR Piano for Physically Handicapped Link February – 2020
- Smart India Hackathon Qualifier for building a Model for Automating the Street Traffic.
- Won E-Summit Hackathon Hyderabad - 2018 for most Scalable Idea - AR Tour Guide.
- Part of SRI KEERTHANA FOUNDATION as a Volunteer for Helping Elders and underprivileged Kids.
- Make educational video on YouTube, read manga and write content for my website BlueTEXT.in
Education
Sphoorthy Engineering College, Jawaharlal Nehru Technical University, Hyderabad, India 2016 – 2020
Computer science and engineering | CGPA: 7.41